FAQ

Our products have been designed specifically for home use and our system is designed to be accessible to everyone. We have also provided an educational space with tutorials and guides to support you. Our team is available to answer your questions if necessary.

Our products are specially formulated without harmful ingredients. Our lashes are 100% vegan and our glue is acrylate and fume free. However, in case of irritation:

• Remove eyelash extensions immediately.
• Rinse your eyes thoroughly with water.
• Consult a healthcare professional if symptoms persist.

Why do I feel discomfort after my application?

Be sure to apply your lashes with a 1-2mm gap from the lash line. Avoid placing the segments on top of each other. Also, try to apply less glue to reduce any discomfort. Check out our application tutorial .

Please note that there are several factors that can affect how long your eyelash extensions last. Here are the main reasons why your lashes might not last 7 days:

• Water Contact: Frequent exposure to water, such as hot showers or swimming, can weaken the adhesion of the extensions especially during the 24 hours following application.
• Using oily products: Products containing oils, such as makeup removers or creams, can dissolve the glue and reduce the hold of the lashes.
• Improper Application: Incorrect application or using inferior products can affect the durability of the extensions.
• Excessive handling: Touching or rubbing lashes regularly can cause them to detach prematurely.
• Environmental Conditions: Prolonged exposure to heat, humidity or very dry environments may alter the quality of the glue and extensions.
• Poor hygiene: Failure to clean lashes properly can result in residue that affects the hold of the extensions.
• Deviation from recommendations: Failure to follow our recommendations for maintenance and application may reduce the life of your extensions.

LashLab Cosmetics products are suitable for all types of eyelashes, including fragile or short eyelashes, thanks to the variety of models and sizes available. Our lashes are designed with high-quality Korean PBT fibers, a light and thin band, but extremely resistant. To help you choose the ideal model according to your needs, a quiz is available. Click here to access the quiz .

At LashLab Cosmetics, we offer a wide range of eyelash extensions, with each tray containing over 80 uses, at a cost of €0.43 per application. An application lasts on average 7 days, providing over a year of use per tray. This is the most complete and cost-effective solution on the market, especially when compared to a professional salon application costing over €80 for 2 to 3 weeks. Our lashes are reusable up to 10 times, offering considerable economic and practical advantages while ensuring a professional quality result.

Yes, the purchase of LashLab Cosmetics products is accompanied by detailed usage instructions and adequate customer support. We offer an educational area with tutorials and guides to accompany you in the use of our products. In addition, our team is always available to answer your questions and provide you with the necessary assistance. For more information, visit our educational area .

Our eyelash extensions are the most suitable solution on the current market!

• Natural Look: LashLab eyelash extensions blend seamlessly with your natural lashes, providing a more realistic and natural look compared to false eyelashes and traditional eyelash extensions.
• Ease of application: No appointment required, the extensions are easy to apply from the comfort of your own home in less than 5 minutes, without the need for professional experience.
• Comfort: Made with high quality Korean PBT fiber and lightweight and thin band, LashLab extensions are more comfortable to wear.
• Durability: LashLab eyelash extensions can last up to 7 days per application and are reusable up to 10 times, providing a longer lasting solution than false eyelashes and traditional eyelash extensions.
• Cost-effectiveness: Each tray contains over 80 uses, which is a cost of €0.43 per application, which is more economical compared to false eyelashes, professional salon applications and traditional eyelash extensions.
• Customization: Available in various models and sizes, our extensions allow customization according to your specific needs.

For more details, check out our application tutorial .

For a successful application:

• Preparation: Make sure your natural lashes are clean and dry.
• Application: Apply a thin layer of glue to the lash line and wait a few seconds for the glue to become tacky.
• Positioning: Gently place the lashes on your natural lash line using our tweezers to adjust them.
• Finishing: Gently press to secure lashes in place, adjust if necessary, then apply sealant to ensure long-lasting hold.

Check out our Application Tutorial .

Our adhesive allows for a duration of more than 7 days with optimal hold. Our eyelash extensions are also reusable up to 10 times if you follow our cleaning and maintenance instructions.

We do not recommend applying mascara directly to LashLab lashes as it can affect their quality and adhesion. To intensify the look, we offer a range of lash styles from natural to voluminous. In addition, our kits offer a diverse selection of products to allow you to customize your look according to your needs and desires.

Our glue is specially formulated with a water base without acrylates or fumes, making it ideal for sensitive individuals. It does not contain any harmful ingredients. However, in case of irritation, here are the steps to follow:

• Remove eyelash extensions immediately.
• Rinse your eyes thoroughly with water.
• Consult a healthcare professional if symptoms persist.

Use our gentle and nourishing Remover for instant removal. Make sure the lash line is well soaked in the Remover, wait a few moments, then gently remove the lashes. Then clean your lashes and rinse thoroughly.

To learn more, check out our tutorial .

We suggest using LashLab Gentle Shampoo and the Duo Brush to optimally cleanse your lashes. Apply Lash Shampoo to damp lashes, starting from the root to the tip. Gently massage with the Duo Brush to stimulate circulation and cleanse deeply. Leave the shampoo on for a few moments for maximum effectiveness, then rinse thoroughly with lukewarm water. It is strongly recommended to cleanse your lashes before and after each application.

Yes, LashLab Gentle Shampoo can be used while wearing extensions as well as for cleansing before application and after removal. Pat dry (do not rub).

If a segment of lash comes off during cleaning, simply reapply LashBond adhesive and replace it after cleaning is complete.

Yes, our lashes are reusable up to 10 times with proper care.

In order to optimize the lifespan of your eyelash extensions, it is essential to follow these steps, after removing the eyelash extensions, follow these steps:

• Soak a cotton swab in the Remover and apply it to each segment to remove any glue residue.
• Use the Duo Brush with the brush side to help remove glue.
• After removing the glue, apply LashLab Gentle Shampoo and leave for 30 seconds.
• Rinse with lukewarm water.
• Let the lashes dry.
• Put them back in the box or reuse them directly for a new application.

Ordering process: From order to delivery

1. Place an order: Select the products you wish to purchase and add them to your shopping cart. Once you have completed your selections, go to your shopping cart and click "Checkout".

2. Shipping Information: Enter your shipping information including your address, phone number, and email address.

3. Payment: Choose your preferred payment method and enter the necessary details to complete your purchase.

4. Order Confirmation: After placing your order, you will receive a confirmation email with your order details and a tracking number.

5. Order Processing: Your order will be prepared and packaged for shipment. This process may take 1-2 business days.

6. Shipping: Once your order has been shipped, you will receive an email containing the tracking number and a link to track your package.

7. Delivery: Your order will be delivered to the address indicated within 3 to 7 working days, depending on your location.

If you have any questions or concerns, please do not hesitate to contact our customer service .

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

This may be a simple disruption to your delivery. If after checking, you are certain that no one was able to collect your package for you, we ask you to contact us so that we can provide a rapid response to this problem.

To contact us, click here .

Delivery costs (including tax): France: €6.96 / Free delivery on purchases over €60.

During promotions, the values ​​indicated below may be subject to change. Please check the corresponding communications in our newsletter for updates.

At the moment, our products are available in the following countries: France, Belgium, Switzerland

We are actively working to expand our delivery scope

shortly.

If your package is damaged, please take photos and contact our customer service as soon as possible to arrange a replacement or refund. contact our customer service

If you need to change or cancel your order, please contact our customer service immediately. We will do our best to accommodate your request before your order is shipped.

Withdrawal period and procedure

The withdrawal period is 14 days from the day on which you, or a third party indicated by you, other than the carrier, acquired possession of the first item. During this period, you may cancel the contract without providing any reason.

Package in shipping: You can refuse delivery at the door or online via the carrier. The package will be returned free of charge.

Package accepted: You can request a return via our returns portal.

However, for hygiene and safety reasons, it is unfortunately not possible to return or cancel opened products.

We cannot take back these items or refund the amount paid.

For any assistance, please contact our customer service .

The direct costs of returning the item are your responsibility and cannot be covered by us. If a delivered item is defective or if you have received an incorrect item, you have the option of returning it free of charge. In the event of a defect or error on the order, please contact our customer service .

We apologize for any order cancellations you may have experienced. Sometimes an item may be out of stock even though it appears as available on our online store.

When an item is very popular, it may sell out just before you complete your order. In exceptional circumstances, our system may not update this in time, resulting in a subsequent cancellation of the order. Please note that any order cancellation in this type of case will result in an automatic refund of the amount debited.

In case of stock shortage, you have the possibility to configure an availability notification on the product page.

To exchange a product, you can return it to us provided that it is not opened. The return costs are your responsibility, once the product has been received and examined, we will proceed with the refund.

You can then place a new order for the desired items.

Return processing and refund time

Return Processing: Once your return is received, it will be verified and processed. You will receive a confirmation of receipt of the return via email. The refund will then be initiated and credited to the original payment method within the following days.

Refund Time: If you have not received your refund after 14 days or if you need assistance, please contact our customer service team providing your order number and details of the product concerned.