LashLab Return Policy

1. Return period: You have 14 days from the date of receipt of your order to return a product that does not suit you.

2. Condition of the products: The products must be returned intact, unused, and in their complete original packaging. Items returned incomplete, damaged, damaged, or soiled by the customer will not be accepted.

3. Return Procedure: To return a product, please contact us by email at [email address] to obtain a return number. Indicate the return number clearly on the package. Returns without a return number may not be processed.

4. Return costs: Return costs are the responsibility of the customer, except in the event of an error on our part when sending the product. In this case, we will reimburse the return costs upon presentation of supporting documents.

5. Refund: Once the product has been returned and inspected, if all conditions are met, we will refund the payment method used for the order within 14 days.

6. Exceptions: Due to hygiene standards, products that have been opened and/or used cannot be returned, except in the case of a defect.